Shipping, Returns, Warranty, Privacy & Data Security
Shipping:
Zones: We offer both local (Australia) and international delivery.
Tracking: All shipments are tracked for your peace of mind.
Provider: We exclusively use AusPost to ensure the safe and reliable delivery of your precious items.
Delivery Times:
Domestic (Australia): Please allow an estimated 2-16 business days for delivery.
International: Please allow an estimated 1-5 weeks for delivery.
Processing Time: Please allow 1-3 business days for your order to be carefully packaged and dispatched from our workshop in Western Australia.
Returns:
Damaged Items: In the unlikely event that your item arrives damaged, please contact us directly for a swift resolution.
Buyer's Remorse: We do not accept returns due to change of mind or buyer's remorse. Please consider your purchase carefully before placing your order.
Return Shipping: The buyer is responsible for all return shipping costs.
Shipping Provider: We strongly recommend using AusPost for return shipments. If an item is lost or damaged during return transit due to the use of an alternate carrier, we reserve the right to deny the return.
Timeframes:
Local returns are accepted within 30 days of receipt.
International returns are accepted within 14 days of receipt.
Warranty:
30-Day Peace of Mind: Each Holy Hearth piece comes with a 30-day warranty against defects in materials and workmanship. If you encounter any issues within this period, please contact us for assistance.
Privacy & Data Security:
Your Information is Sacred: We respect your privacy and adhere to all applicable Australian privacy laws. We collect only the necessary information to process your order and provide you with a seamless shopping experience. Your information will never be shared with third parties without your explicit consent, except when required by law.
Payment & Security:
Secure Payments: All payments are securely processed through PayPal, ensuring your financial information is protected.
Product Variations:
Handcrafted Uniqueness: Each piece from Holy Hearth is lovingly handcrafted from natural timber. Slight variations in wood grain, colour, and finish may occur, adding to the unique character of each item.
Important Notice Regarding Holy Hearth Products
Holy Hearth products are exclusively available through my website and my official eBay store (linked below). I also attend select local markets here in Perth WA, which are always announced on this website via the newsletter and promotional banner.
Please note that this website is the primary online presence for Holy Hearth.
While I do maintain a Facebook page for showcasing my work, I believe in the value of genuine connection and personal interaction. Therefore, I encourage you to use this website for secure orders, detailed product information, and to contact me directly.
I dedicate most of my time to crafting meaningful pieces rather than engaging in the often distracting world of social media.
We do not currently have any authorised resellers.
If you see Holy Hearth products listed elsewhere, please be aware that these may be unauthorised or counterfeit items. To ensure you're receiving a genuine Holy Hearth creation, please purchase only from our official channels.
If you have any questions or concerns about the authenticity of a product, please don't hesitate to contact us.
Thank you for your support and for helping us protect the integrity of Holy Hearth.
Official Holy Hearth Links:
Ebay Store
Online Web Store (This site)
Thank you for choosing Holy Hearth. May your purchase bring blessings and inspiration to your life.